Reference

How rr22 Handles Your Personal Information

This Privacy Policy explains exactly what data rr22 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data anytimeJurisdiction-dependent access
rr22 How rr22 Handles Your Personal Information
DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Controls

rr22 applies SSL encryption across all account pages and payment flows, so data moving between your device and our servers — including your bKash PIN confirmation step — is protected in transit. We keep personal data only as long as it serves a clear purpose: active account management, payment dispute resolution or compliance with applicable rules in the regions we serve. Once those purposes end and any mandatory retention window closes, data is deleted or anonymised.

SSL Encryption All account and payment pages run over SSL. Your login credentials and wallet transaction details are encrypted end-to-end, not stored in plain text.
Cookie Controls Cookies we use fall into session cookies — which expire when you close the browser — and preference cookies that remember your lobby layout across visits. You can clear these from your browser settings at any time.
Data Retention Account data is held while your account is active. After closure, we retain only what applicable rules require — then it is deleted or anonymised. We do not keep payment wallet numbers longer than needed.
Third-Party Access We share data with payment processors like bKash, Nagad and Rocket only to complete your transaction. No personal profile data is passed to advertisers or analytics brokers.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data rr22 holds on your account, reach out through any of the channels below. Our Bangladesh support team handles privacy requests alongside account and wallet queries — so the same contact works whether your question is about a Nagad transaction record or a stored email address. We aim to respond to data requests within a reasonable timeframe.

Team online

Live Chat

Open the chat window from your account dashboard. Mention your registered email and the specific data request — our team will log it immediately.

Email Support

Write to our support address with your account ID and what you need changed or removed. Include the wallet type — bKash, Nagad or Rocket — if it relates to payment data.

Account Settings

Some data updates — like your phone number or linked wallet — can be edited directly inside your account settings before any formal request is needed.

Common Questions About Your Data on rr22

The questions below cover what we get asked most about how personal information is handled — from account registration data to wallet transaction records and cookie behaviour. If your question is not here, contact support directly through live chat or email.

We collect your name, email, phone number and date of birth at registration. If you deposit via bKash, Nagad or Rocket, the wallet reference and transaction amount are also logged for verification purposes.

Yes. Send a request through live chat or email with your account ID. We will compile the personal data we hold and share it with you. Allow a reasonable processing period for us to respond.

We share data only with payment processors — bKash, Nagad, Rocket — to complete transactions. We do not sell personal data to advertisers, data brokers or marketing companies.

We retain data for the period required under applicable rules in the regions we serve. Once that window closes, your account data is deleted or anonymised. Payment wallet references are not kept longer than needed.

You can submit a deletion request via email or live chat. Where deletion conflicts with a legal retention obligation, we will explain what we can and cannot remove at that point in time.

Platform access and this policy's application depend on your local law and the eligible regions rr22 serves. If you are uncertain whether the platform is available in your area, check before creating an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.